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How to enable a COD flow

  • 20 August 2023
  • 3 replies
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Hello,

I would like to know if the following would be possible to do (with an integration?)

  • I use a 3rd party form (release it) to get COD (cash on delivery) orders in my online shop. This means a customer fill in a form to purchased the order (not the usual checkout).
  • This fact makes all the ‘abandoned cart/add to cart’ flows useless to me, because they don’t trigger, as the event is different and needs customization :(

My question is will Klaviyo support be able to help me to integrate this specific flow somehow?

I need to set up an ‘abandoned cart’ flow where the trigger event is to partially fill in the customer’s data (like email) in the form.

If this is possible I will then get a plan, but I need to know first.

Thanks for your help.

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Best answer by Omar 20 August 2023, 22:02

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Omar
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Hi @sandraquierogadgets123, this is a great question.

In short, with some development you should be able to get this working but something needs to send data to Klaviyo. I don't know the app itself but I think the best bet is if you ask this question to them as well and ask them to integrate with Klaviyo.

In short you'd need to have a script (backend or frontend) running that detects if a form is filled in that sends this data back to Klaviyo. Please review this below link / section how you'd be able to do this. I'd advice to call the event “started COD checkout” or something similar to differentiate from the normal “start checkout” event.

https://developers.klaviyo.com/en/docs/guide_to_integrating_a_platform_without_a_pre_built_klaviyo_integration#started-checkout

 

hope this helps!

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

 

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit
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Hi Omar,

Thanks a lot for your prompt reply!

After checking a bit, I think it could be related to the ‘add to cart’ flow, as I think I don’t have the right snippet added to my theme:

https://help.klaviyo.com/hc/en-us/articles/115001396711#create-the--added-to-cart--event2

I think I could set the button that opens the form as the trigger- but not sure.

I already tested the snippet 2 and 3, but I can’t make it work.

If you have some advice, please let me know :(

 

Omar
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Userlevel 7
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Hi @sandraquierogadgets123, using those scripts will probably not work because my assumption is your form is not using all the native Shopify variables? 

I would advice to reach out to the makers of the tool, they would probably be able to get this going very fast. Otherwise getting a GTM specialist could also work. You'd still need the information I've sent you

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

Helping E-commerce brands maximize Lifetime Value & Profits with Klaviyo, CRO & CVO - Get your free Audit - https://link.polarisgrowth.com/free-audit

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