Hey there,
I only want to send a post purchase flow once order has been fulfilled to our online customers. Unfortunately our in store customers (Shopify POS) are confused as to why they’re getting these emails that mention about delivery and shipping etc
Is there a way to exclude Shopify POS orders from the post purchase flow and have them only go out to those who ordered online.
Many thanks
Nieve
Best answer by bluesnapper
View original
+37
Welcome to the community
This flow trigger filter should work (below) for your post-purchase flow for online sales customers. Alternatively you could use ‘Source Name equals web’.
You can test by creating a placed order segment with the same filter and cross-check a few customers in that segment to make sure all is as expected.
Hope that helps
Andy
+28
Hi
Thank you for your question in the community! And thanks
Completely agree with
However, it does raise the question that maybe you could create a Flow specific to Instore customers for post purchase experience?
Good Luck!
Kylie
Thanks so much
Appreciate your fast responses!
+4
Hi
Does that sound right or does it seem like I’m missing something?
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