How to freeze an entire flow and resume it without having to put it in "manual" mode

Hi @The Emailist,

Thanks for sharing this with our community.

Setting emails to manual is really the only “true” way to pause flow movement inside the flow. Also keep in mind, you won’t have to manually send out all messages individually (in case that’s what you were thinking). There is a “send all” button in the flow analytics > recipient activity. While this is a “manual” process it will initiate a send for all queued-up recipients with a simple click of a button instead of sending to recipients one-by-one. You can read more about this here.

With that said, it sounds like you’re concerned about a potential issue with sending volume, in which case using smart sending (which allows you to limit the number of emails or SMS someone can received within a set period of time) may be a good option to implement in your flow. If that option appeals to you, you can read more about smart sending here.

Another way to “pause” a flow is to prevent new users from entering the flow entirely. If the flow is metric-triggered, you can add $value to the trigger filter and set the value at a price like $99999 to prevent new users from entering. Simply remove the filters when you want users to enter the flow again. If the flow is triggered off of a list, you can use a flow filter “is added to this list (before today’s date)” to prevent new users from entering the flow. Here’s an example screenshot of the latter scenario:

Also consider shortening the length of the flow to make it easier to manage flow recipients and coordinate flow sending with your campaign sends. We have some examples of post-purchase flows here.

I hope that’s helpful and thanks for being a community member.