Skip to main content
Solved

How to log back into Klaviyo after session timeout

  • November 2, 2020
  • 3 replies
  • 324 views

Forum|alt.badge.img+2

Today you kicked me out from klavio from my shopify and forced me to RE-sign with no reason.

In addiction after I filled everything I found that you deleted all the 5 mail I got the last evenining… contact that I found by payng facebook aDV.

So know… can you give me the lead me back? or who refound my contat that you lost after my facebook ads campaign?

I was wondering to upgrade my account but after this unbelievable thing your platform is totally unreliable to work with! What about if I had 500 Mails??? 

YOu have also deleted all my sign up form!!!

 

RGRDS

 

Best answer by cassy.lee

Hi there @dressandcode

Thanks for writing into our Klaviyo Community forum! I’m sorry you’re experiencing some difficulties with your Klaviyo/Shopify accounts.

If I understand this correctly, it seems as though you may have accidentally gone through the setup wizard again and created a new account after your session expired. Your original account still has profiles attached. 

I just DM’d you for a more thorough response as well! 
Hope this is helpful, 
-Cassy 

View original
Did this topic or the replies in the thread help you find an answer to your question?
This topic has been closed for comments

3 replies

cassy.lee
Forum|alt.badge.img+9
  • Klaviyo Alum
  • 271 replies
  • Answer
  • November 2, 2020

Hi there @dressandcode

Thanks for writing into our Klaviyo Community forum! I’m sorry you’re experiencing some difficulties with your Klaviyo/Shopify accounts.

If I understand this correctly, it seems as though you may have accidentally gone through the setup wizard again and created a new account after your session expired. Your original account still has profiles attached. 

I just DM’d you for a more thorough response as well! 
Hope this is helpful, 
-Cassy 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 1 reply
  • November 2, 2020

exactly! how can I have me account back? it s really important for me and no problem about change my plan in pro! I forgot to do it in advance! 

Tnk u

 


cassy.lee
Forum|alt.badge.img+9
  • Klaviyo Alum
  • 271 replies
  • November 2, 2020

@dressandcode I’m not entirely sure what you mean by have your account back - you should be able to log in with your email address (not the support email you were using) and you should have access to your original account that way. It looks like the account was logged into earlier today. If you forgot the password to that original account, simply reset your account password by hitting the link for “forgot password”.