We have an issue where a customer is able to enter the abandoned checkout flow (btw - Klaviyo calls this flow the Abandonded Cart Flow) multiple times. We are not entirely sure how this is happening, but we think the customer is going back into their cart, making edits, and then attempting to checkout with different products or different quantities. .
To fix the issue we added the “Has not been in flow in the last 7 days” to our flow filter. So now our triggers and filters look like this:
We contacted Klaviyo support to confirm this was the correct fix, and the support agent advised us that we could remove the “Has not been in flow in the last 7 days” and replace it with “Checkout Started zero times since starting this flow”. So it would look like this:
So… my question for the Klaviyo Community is.. Which is the correct/preferred method?
Best answer by alex.hongView original
Welcome and thanks for sharing to the Community!
As stated in our Help Center doc, both filters work and provide different results for limiting customers entering. I would also recommend reading this Community post:
Hope these and your Support ticket helped!
Hi Klaviyo Community, Ok I see many questions here on abandon cart emails, but we need help here. We do not have a standard “Shopify or woocommerce” integration but a custom one.
Here is a Preview flow example
Here is her profile summary:
She should NOT get the email correct?
You are correct. The Flow Filter you have will check that only people who have not received the awaiting shipment event at the start of the flow will enter. However, I can see that it could be possible that between the two Started Checkout events, this person could enter for the first instance.
You can test abandoned cart flows with a profile and this should show in their profile data.
Correct, since they placed an order after starting checkout they should not receive an abandoned cart flow.