How to segment audience based on whether they are inside a specific flow or not?

Question

Hello team,If my subscribers are still going through Post-Purchase flows, I would like to exclude them from the campaigns. What’s the best way to do it?I tried creating a segment for those who are still going through the Post-Purchase flows. And then I’ll exclude that segment from the campaign. But I can’t find the correct conditions.Please note that I have multiple flows with different lengths(in terms of days). And I want to make sure my audience are not in any of those flows before they can get the campaigns. What’s the best way to implement this? Thank you,.Best,Jep

Dov · Accepted Answer

Hello@Jep,Thanks for sharing this with our community.I recommend following the strategy outlined by@Taylor Tarpleyin this post below:In short, this process involves adding a “Update Profile Property” block at the beginning of your flow(s) to tag the user when they enter, and then a “Remove Profile Property” block at the end of the flow(s) to remove that same tag when they exit. We have a great article with more details on these blockshere.Once you have these blocks set up and turned to live mode, you’ll want to define your segment using “properties about someone > NAME OF PROPERTY”. And then exclude that segment from the campaign send(s). You can repeat the first part of thisprocess (adding the update/remove profile property blocks) for each flow.Thanks for being a member of our community!

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