I sent a mail sent out with a discount code produced in Shopify (the same code for everyone receiving the email). I would now like to send a reminder mail to those how have not used the code for a purchase in Shopify after a number of days. Can I use a trigger split for that? I can choose the specific discount code there, but am not sure what the trigger actually does.
How to send a reminder to thoose who have not used a Shopify discount code recieved in a earlier sent email?
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Best answer by retention
Hi
Just to be clear, I assume you sent out the email as a Campaign (one time send) with the Shopify Discount code? And then you want to follow-up with an email for anyone didn’t make a purchase?
If that’s the case, you wouldn’t need to setup a Flow, you can just schedule a new follow-up Campaign but use a Segment that addresses that scenario.
Create a Segment:
- People who have Received the Email, Filter where Message is the email you sent
- AND People who have Placed Order zero times in the last 7 days.
These are all the people who received the email, and didn’t make a purchase. In this scenario, whether or not they used the discount code doesn’t take into effect - it’s just simply people who received the email but didn’t make a purchase. I assume this is what you meant to do.
However, If you want an audience of folks who made a purchase, but didn’t (or forgot) to use the code. You can do something similar by first creating a segment, but look for people who purchased and exclude those that purchased with the discount code.
1) First, create a Segment:
- People who have Received the Email, Filter where Message is the email you sent
- AND People who have Placed Order at least once in the last 7 days.
2) Then, create a second Segment similar to the first:
- People who have Received the Email, Filter where Message is the email you sent.
- AND People who have Placed Order, in the last 7 days, Filter where Code Contains the code you sent.
These are all the people who received the email, and purchased with the discount code. Note the Filter in the second rule.
Then you can send your Campaign, and specify:
- First Segment - these are all people who made a purchase after they received the Email
- EXCLUDE the Second Segment - anyone who made a purchase with the code.
The recipients will then be anyone who made a purchase after receiving the email, and it will exclude anyone who made a purchase that used the discount code.
Hope this was helpful, and if I misunderstood what you’re trying to do, let me know!
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