Hi @BroccoLee,

Thanks for sharing this question with us.

For product questions, Klaviyo currently supports four out of the box ticketing integrations that would work well here. These platforms include Help Scout, Olark, Gorgias and Zendesk. More can be found here on how to integrate with these platforms. Once setup, you can create an auto responder message in Klaviyo (including the FAQ page) using an event trigger from one of these integrations when a ticket is created.

Another solution is to use our API to create a custom metric i.e. when someone writes in. More information can be found via this doc here on setting up a custom event. The same principle would apply here - use the custom metric to trigger a flow containing the FAQ.

I hope that’s helpful.

Hi Dov,

Thanks for your kind response. I will check out the links and documentation you mentioned in your reply. 

Thanks again!

 

Hey @BroccoLee, I like the way you’re thinking about it.  If you haven’t already, look at updating your product page with answers to these questions you’re getting asked as well.

I use Gorgias (with a store on Shopify) and find it works well (we have an automated response for returns and questions about shipping).  I haven’t used the other ones @Dov mentioned, but I’m sure they’re great as well.