Hiii,
This morning's campaign showed no images, only question marks. Where does this issue come from, and how can I resolve it? And how can I be sure that this won't happen again when I schedule the campaign?
Best answer by ebusiness pros
View original
+24
Hi
Did you encounter this issue in the Klaviyo email preview view? If you encountered the issue in your inbox after sending a test email, then this is most likely caused by your email platform blocking images. Though it is unusual that one image is displaying as intended…
I recommend you test a tool like Email on Acid to preview your email across a variety of different inboxes. That can help you troubleshoot more specifically if the issue is occurring in all inboxes, or if it only occurs in certain types of inboxes that are known to have issues with image display - like Outlook.
Warmly,
Gabrielle
Klaviyo Champion & Marketing Lead at ebusiness pros
Just started getting this error – images not displaying – within 2 accounts. Has not been an issue up to now. Might be a coincidence but only happening from Klaviyo emails not our other email marketing tools.
+24
Hmm that is curious.
Hello
Do you have any suggestions for resolving this issue?
+24
If you’re already using Chrome and still encountering the issue, then send me a screenshot of your email preview!
Hii
You can find the screenshot below:
+24
Hi
I hope this helps!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
