Welcome to the community @Bakbert 

it sounds like there have been no orders placed yet for those products so they won’t apear in the drop-down for the flow trigger filter for a placed order event. You can ignore the drop-down values and just enter the item name of the product with ‘contains’ and type ‘list’.

However, I suggest placing a test order for that product, then the product will appear in the drop-down as an option which is less error prone.

The old products are appearing in the list even though they are not in your Shopify inventory as they have been captured with historical placed order events.

Also, with a new flow I always set to manual initially so I can review it’s working as expected before taking it live.

Does that help?

Regards

Andy 

Hi @bluesnapper ,

thank you very much for your detailed answer. I can understand your explanation very well. I have already tried it with "Contains" and "List" and have made a test sale. Unfortunately that didn't work. Is there a way to trigger the SKU?

Thank you very much for your support

Kind regards,

Bakbert

Same problem here but is not only about products but also LIST.

When I try to filter the trigger with a list name, the names are not “updated” (it still reflect the original names) and is the same issue with products, they show the original name when they sync the first time even if I have resync data

Who set the original query to solved??

It would be great if people weren’t so quick to tick and flick.
 

I have trigger product purchased and name contains in a flow and it isn’t working either.  Would be great to actually get some tech support for the high cost of subscribing to Klayvio.

Jordan.