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Incorrect subject line and content pulled from campaign creator

  • 4 November 2023
  • 2 replies
  • 95 views

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When creating a newsletter using the campaign section I’ve encountered two issues:

 

  1. In some test recipients emails the subject line is from an old email and the content is from the template I inserted. The majority of testers received the correct email.
  2. Some testers who have been testers for over a year suddenly aren’t getting our test emails.

I can’t see why this is?

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Best answer by stephen.trumble 6 November 2023, 19:22

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Userlevel 7
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Hey @LauraF123 

Welcome to the community and thank you for reaching out for help with your campaign preview tests.

I was able to see that you already have a support ticket open for help with this. Since this seems like a bug, please follow up with the support team so they can look directly into your account to try to replicate what you are experiencing so they can provide a solution quickly for you. 

Thanks again for being part of the community. 

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Yes I am also having this problem

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