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Instagram Feed Issue


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Hi,

 

I’ve integrated an Instagram feed into one of my email flow designs, however, the images are just coming through as box placeholders.

Does anyone know how to fix this?

 

 

Best answer by Ashley I.

Hi @ZackGurd,

Welcome to the Community! 

This likely means your feed URL was either not set up correctly or the required access permissions have expired. This is usually due to one of two main reasons: you are using Instagram legacy API, or you are using a third-party app.

If your Instagram web feed relied on this Legacy API, or relied on a third-party app that was built using Instagram's Legacy API, these feeds will no longer work. You can find more details on this here: What to do if your feed relies on the Instagram legacy API

If you are using a third-party app to pull in your Instagram feed, I would recommend reaching out to their support team to help troubleshoot. 

You can also check out the Best Answer is this thread where some other alternatives were discussed:


--

Hope this helps!

-- Ashley Ismailovski

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Ashley I.
Partner - Platinum
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  • 2025 Champion
  • 242 replies
  • Answer
  • April 17, 2023

Hi @ZackGurd,

Welcome to the Community! 

This likely means your feed URL was either not set up correctly or the required access permissions have expired. This is usually due to one of two main reasons: you are using Instagram legacy API, or you are using a third-party app.

If your Instagram web feed relied on this Legacy API, or relied on a third-party app that was built using Instagram's Legacy API, these feeds will no longer work. You can find more details on this here: What to do if your feed relies on the Instagram legacy API

If you are using a third-party app to pull in your Instagram feed, I would recommend reaching out to their support team to help troubleshoot. 

You can also check out the Best Answer is this thread where some other alternatives were discussed:


--

Hope this helps!

-- Ashley Ismailovski


popsmash
Active Contributor III
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  • Active Contributor III
  • 22 replies
  • April 17, 2023

Hi @ZackGurd!

Can you right click one of the images to copy the image URL then paste it here?