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internal alert personalisation

  • December 16, 2024
  • 3 replies
  • 32 views

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Hey, 

 

I want to create a subscription alert that displays the name and surname of the person that signs up to the newsletter. This doesn’t seem to work. What am I doing wrong?
 

 

Best answer by talhahussain

To create a subscription alert in Klaviyo that displays the first and last name of a new newsletter subscriber, follow these steps:

  1. Add an Internal Alert Action to Your Flow:

    • In your Klaviyo account, navigate to the desired flow where you want to set up the alert.
    • Drag the Internal Alert action from the sidebar and drop it at the appropriate point in your flow.
    • Specify the recipients (up to 5 email addresses) who should receive this alert.
  2. Customize the Alert Message:

    • In the message content, use Klaviyo's template tags to dynamically insert subscriber information.
    • For the first name, use {{ first_name }}.
    • For the last name, use {{ last_name }}.
    • Ensure that these properties are correctly captured in your subscriber profiles.
  3. Verify Subscriber Profile Properties:

    • Check that the first_name and last_name properties are being collected and stored in your subscribers' profiles when they sign up.
    • If these properties are missing or incorrectly labeled, the personalization tags will not populate as expected.
  4. Test the Alert:

    • Before setting the flow live, test it to ensure that the internal alert emails display the subscriber's first and last names correctly.
    • Use test profiles with the first_name and last_name properties filled to observe if the alert functions as intended.
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3 replies

stephen.trumble
Community Manager
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Hey ​@blckdrgnprss 

Can you provide more details? Which flow is this a part of and where in the flow is this alert setup? How have you tested this?


MANSIR2094
Problem Solver IV
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  • Problem Solver IV
  • 175 replies
  • December 23, 2024

Are your form fields for name and surname correctly set up and mapped to your email platform?


talhahussain
Problem Solver IV
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  • Problem Solver IV
  • 76 replies
  • Answer
  • December 24, 2024

To create a subscription alert in Klaviyo that displays the first and last name of a new newsletter subscriber, follow these steps:

  1. Add an Internal Alert Action to Your Flow:

    • In your Klaviyo account, navigate to the desired flow where you want to set up the alert.
    • Drag the Internal Alert action from the sidebar and drop it at the appropriate point in your flow.
    • Specify the recipients (up to 5 email addresses) who should receive this alert.
  2. Customize the Alert Message:

    • In the message content, use Klaviyo's template tags to dynamically insert subscriber information.
    • For the first name, use {{ first_name }}.
    • For the last name, use {{ last_name }}.
    • Ensure that these properties are correctly captured in your subscriber profiles.
  3. Verify Subscriber Profile Properties:

    • Check that the first_name and last_name properties are being collected and stored in your subscribers' profiles when they sign up.
    • If these properties are missing or incorrectly labeled, the personalization tags will not populate as expected.
  4. Test the Alert:

    • Before setting the flow live, test it to ensure that the internal alert emails display the subscriber's first and last names correctly.
    • Use test profiles with the first_name and last_name properties filled to observe if the alert functions as intended.