Is there a way to automatically suppress Sunset recipients who didn't engage?

Thanks @DavidSandel 

It's really useful info to have as I was looking for an automated sunset/suppression approach!

Your first link only took me so far but the webhook preview was failing. However when I amended the JSON body to correspond to the example in your 2nd dev link, the preview webhook was successful. My flow is now at manual for testing.

Thanks again 😀 

Andy

Thanks all for your help!

Have gone with the segment>click suppress for now, going to investigate the webhook version and see if I can get that done for future ease. I got stuck at the endpoint API step cos I am a humble copywriter etc, not familiar coding and developer stuff, but I’ll just ask dumb questions 😅

Appreciate your help @DavidSandel and @retention. David would you mind if I tag you if I get stuck setting it up?

Hi @worcestershiresauce 

If you do decide to use a webhook, I’ve just created one following @DavidSandel posting those help pages. All works well so happy to share.

The flow is triggered when contacts join a sunset segment. In my flow, the suppression occurs after one attempted ‘re-subscribe’ email plus a time delay to allow them to re-engage.

Webhook steps

Create new private API key: https://www.klaviyo.com/settings/account/api-keys for use in the authorization header below.

Add a webhook to your flow (see image below):

• Destination URL is https://a.klaviyo.com/api/profile-suppression-bulk-create-jobs/
• accept value is application/json
• content-type value : application/json
• revision value is a date (think I used yesterday’s date format: 2024-09-04)
• Authorization value is Klaviyo-API-Key your-private-api-key

Replace your-private-api-key with the key created in the first step above.

copy this into the JSON body section:

{
  "data": {
    "type": "profile-suppression-bulk-create-job",
    "attributes": {
      "profiles": {
        "data": [
          {
            "type": "profile",
            "attributes": {
          "email": "{{person.email}}"
        }
          }
        ]
      }
    }
  }
}

You can preview the webhook against a profile to ensure you get a success message from Klaviyo. Nothing will be updated on that profile.

Then add the suppression webhook as the first step to your sunset flow at manual just for testing. When a new contact enters the segment, they’ll be in the webhook's ‘needs review’ tab. You can choose to initiate the webhook to see if they are unsubscribed OK (example also below). When you’re happy, you can move the suppression webhook to where you want the suppression to occur in your sunset flow and set it to live.

Hope that helps

Regards

Andy