Issue with Abandoned Cart flow

Hey there!

There are a couple of potential issues I see. Your current conditional split says ‘Since Starting This Flow’ which technically means that it is looking for a NEW event to happen to filter by, not their current cart. So instead, you can swap it to ‘In the last 2 days’ or ‘over all time’ for it to capture their most recent event. 

Also, instead of a condition split, you can swap it to a trigger split!

Your current conditional split is checking their entire history of abandoned carts to see if they had a product abandoned but if you put in a trigger split, it is then going to check if their current cart has that specific item, so it is more targeted to the exact item in their cart at this moment then of their full abandoned history with your brand.

Let me know if you have any questions - hope that helps!