Hey all, 

I work for an consumer products company and we use Klaviyo alongside a Shopify integration. I am trying to dial in my post purchase flows, but they’re not filtering down to the level I want to make accurate cross-sell email recommendations. I know there’s a solution, but I haven’t found it yet...

Quick background: I have 2 separate groups of 4 product lines, and within each product line there are multiple product families with multiple individual products. The two main groups of 4 product lines are meant to be paired with one or more products from the other group of 4. While many of the individual products have one-to-one relationship, we also have a some products from one group that can pair with multiple products from the other group. 

A shorter way of saying this is we have some products that are in more than one Collection.

What this means is that sometimes a purchase of product X will trigger two or three different post purchase product recommendation emails promoting products Y, Z, etc.

My triggers filters:

Metric:  Placed order

Trigger Filters: Collections contains product X

                        Collections doesn’t contain product Y (this is the product I want to try and cross sell)

My flow filter: Customer has purchased product Y zero times in the last 26 weeks. 

Thoughts on a different way to do this since I have the issue of products being included in multiple collections? Thanks!