Issue with sunset flow

Hey @JessFosnough 

Not sure if I missed it, but can you share the segment conditions? 

Hi @stephen.trumble,

The segment only has 1 condition, with a filter for the URL:

Clicked email - at least once - after - 01/01/2024
Where - URL - equals - https://www.unitednow.com/thank-you-sunset-24

@stephen.trumble,

Ok, I have another wrench to throw into this. Since this is a sunset flow, I have a segment of people who have received/dropped/bounced the initial email, but did not click on the link to stay active. In the email, we state that we won’t send them more emails unless they click the button. So for campaigns, I exclude this segment; I don’t suppress them right away to give them time to respond to the email. Since the two subscribers in question DID click the link, they are not on this segment. Here are the conditions for the exclusion segment:

However, they still show up on the segment that triggers the initial sunset email. This segment has a condition: opened and clicked zero emails in the past 180 days. Here are the conditions for this segment, I’m mostly looking at the first 2 conditions, the lower ones would have only disqualified them from being added to the segment:

They obviously have clicked/opened, since they no longer exist on the exclusion segment – so why are they still in the flow trigger? It’s like the exclusion segment recognized their action(s), but the flow trigger did not.

Just curious if you have any further thoughts. Thank you!