Hi @danatopen and welcome to the Community!

Would you mind sharing more about your use case so myself and other members of the Community can gather some more context? As noted in this Help Center Article, webhooks are only available in flows and can only be triggered by events, so I’m curious what event is triggering the webhook. 

As far as the timezone and user ID, profiles don’t always have values for these properties, depending on how they signed up and what information they provided. I would first recommend checking if the profile that fired the action has values for the properties. This can be accomplished by exporting the profile and reading the resulting profile information.

I hope this helps to clarify, and thanks for using the Community!

- Brian

Hey @Brian Turcotte 

Use case

We want to send a webhook event back into our system so we can show an in-app modal. For example, after they’ve completed their 5th activity, if they still haven’t enabled push notifications, then we want display a modal that details the benefits of pushes.

Missing properties

I checked with multiple users and they all had the $id and/or $timezone properties.

Not sure if you can look up one of our profiles, but here’s an example.

@Brian Turcotte any advice for how to deal with this? Thanks

Hi @danatopen!

My apologies for the delay in my response. I spoke with our engineering team and while this isn’t a widely known issue, I have submitted a request to have this investigated more thoroughly. I will update the thread as soon as I hear more.

Thanks again for using the Community!

-Brian