Hi Klaviyo community.
I have prepared my email template today.
Unfortunately my template shows a wrong layout on mobile.
When I preview it in Klaviyo it shows good. Also the mobile preview.
Once I test send it, it works fine on my desktop.
When I open it on my iPhone with mail app It is defenately the old template it’s using.
Its missing blocks, I added for example:
When I rescale the email in outlook mac, it shows fine to.
What is happening? :)
Best answer by Lucas.
View originalI suppose It’s a bug in Klaviyo? I also have the same issue when I create a campaign based on this template.
+18
I’m actually having a similar issue but instead of missing aspects of the brand new email I created (not cloned) its sending out the previous email that was sent. Ill get the test email, It’ll have the proper subject line, but the old preview line when i open the test email it was the very last email I sent with it’s subject line. I’ve tried saving, recreating, and even sending the test to a different email just in case and its still sending the wrong test email preview.
+34
-- Ashley Ismailovski
-- Ashley Ismailovski
Hi
In my case it’s related to Apple iPhone.
Just like
When I open it on my mac it’s no issue. Maybe indeed some kind of caching issue on my device.
I’ll try to send it to another iPhone of someone else and share the result.
Update:
I tested it again. At first it showed the old template.
Once I further changed the whole content of the email suddenly it changed and looked correctly.
On other devices it seemed to be no problem.
Probably local caching issue I guess.
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