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More form submissions but less people in the list

  • 24 August 2023
  • 3 replies
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My signups form have a total of 192 signups in the past 30 days but the list it submits to has only 63 members. Why is this happening? Am I losing subscribers? Please see images attached

 

Pop-ups submitting to list Welcome 15%

 

Welcome 15% List- 

 

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Best answer by bluesnapper 24 August 2023, 13:07

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Hi  @rohan12334 

Is your list set to double opt-in? This is the default when a list is created.

If so, a contact who submits your form will get counted as a form submission, but they won’t get added to your list until they confirm via clicking the link in the opt-in confirmation email.

Another consideration is that if a contact submits and confirms via double opt-in, they will be added to your list and the form submission count will increase by 1, However, if they submit that form again, they won’t be added to your list (already in it) and the form submission count will again increase by 1.

It’s worth setting ‘Don’t show to visitors in certain lists or segments’ and exclude your Welcome 15% list as they are already in that list and have the offer. That setting can be found in the form’s ‘Targeting and Behaviour’ settings.

Hope that helps

Regards

Andy

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Thanks for the help! @bluesnapper 

Userlevel 7
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Thanks @rohan12334 Have a great weekend when you get to it!

Regards

Andy

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