Yesterday we started receiving tons of reply emails requesting to unsubscribe from our list. The original email appears like our own, but it wasn’t! we’re a fashion brand, and the email was all about a mobile survey (“Stay Ahead of the Game”). If it helps,the address in the bottom wasn’t ours but this one, which i later found in spam lists: a9101 W. Sahara Ave, Las Vegas, NV 89117.
We have a huge 300K list, which we collected with hard work and a lot of respect for our clients. We can’t start fresh, we have to fix this.
Klaviyo support is offline due to the weekend, but it’s urgent!!!!
- How can i secure my email address?
- how can i know that it won’t repeat?
- Is there any way to find the origin of this hacking? what happened that compromised our account?
Best answer by bluesnapperView original