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my welcome flow is not working

  • 19 October 2022
  • 1 reply
  • 36 views

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Hi Klaviyo, I am currently working a two welcome flows in English and German, the Flows are both live, but when someone subscribes to the list, they just receive the first email in the flow, but not the others. Emails are supposed to be sent after one hour of their previous email. I also made sure that my smart sending is on “1 hour”, but the problem is still there. 

Thank you for your tips.

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Best answer by alex.hong 20 October 2022, 03:54

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Userlevel 7
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Hi there @Della ,

Welcome to the Community.

Since this case can have different causes for the issue, I am going to reference some cases and hopefully one applies to your case. With the information provided, we cannot pinpoint exactly what is going on.

 

All the best,

Alex

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