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Need help figuring out how to avoid sending the same email twice in a flow that has a conditional split

  • 25 January 2023
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Hi,

We have set up a post-purchase flow for our 1 time buyers (its a 3 months flow with approx 10-12 emails). However we are trying to add a conditional split where - if the customer buys a 2nd time - they will go into a different flow. In this 2nd time buyers flow, some of the emails are the same as 1st time buyers flow. How do we avoid sending duplicate emails to customers in the 2nd flow? 

 

Is there a way to ensure that customers dont receive duplicated emails? 

I hope my question makes sense

 

Thanks 

Tan

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Best answer by alex.hong 25 January 2023, 20:04

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Hi @Tanisha ,

Thanks for sharing.

In the path of the 2nd time buyer, would the solution not be just to change the email that is being created there so it is not the same format as the first one that is sent?

If this is not the optimal solution, can you provide more detail into how your flow is set up and what the expected customer journey should be.

 

Thanks,

Alex

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