Hey @BryanzaleLP 

First i just wanted to thank you for being an active member of the community, we love to see it!

@Mailbox Manny @retention do either of you have any unique flows that you have set up for your customers?

Here’s what I typically create for my clients.

Welcome, Exit Intent, Browse/Cart/Checkout Abandonment, Post Purchase, Back in Stock, Pre-VIP, VIP, Win-back, Re-engagement, Happy Birthday, Cross-Sell/Upsell.

Let me know if you could use more info on any of these.

Hi @NJVasic 

Thanks for this, the one in there I haven’t used is pre-VIP, what’s the logic/trigger look like on it?

Thank you!

@BryanzaleLP 

Hey, basically it’s a flow that has one or two emails in it. The purpose of the first is to let someone know they’re close to becoming a VIP and to showcase the benefits.

The second can be a reminder that gets sent weeks after the first, sort of a reminder that they’re close and should grab the opportunity.

The trigger is once someone joins a segment and meets about ~80% of your VIP criteria.

Brilliant! @NJVasic 

Thank you kindly!