I’m working on a churn prevention flow for our Recharge subscribers. The goal of the flow is to enable customers to add a free gift to their 3rd subscription order and I’m a little stuck on how to set this up.
I’d like to use Recharge Quick Actions to allow a customer to add the free gift to their order, however, I’m not sure how to set-up the flow logic so that the customer gets the email 1 week before their 3rd subscription order renews.
I believe Recharge Quick Actions can only fire in a flow if the flow metric is “Upcoming Subscription Order” (which triggers 3 days before an order - that’s too close to the order date) and “Started Recharge Subscription”. If I were to use the “Started Recharge Subscription” metric to kick off the flow, which trigger filters can I use to ensure the customer only sees the email ahead of their 3rd subscription order?
Is anyone using a different tool that integrates with Klaviyo to add gifts to upcoming subscription orders?
Thanks so much!
Best answer by Taylor TarpleyView original