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Order confirmation with with order details (woocommerce)


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I am on Woocommerce, when a customer places an order, I would like to send an order confirmation email with the summary of the products he ordered in the email.
I can't find how to retrieve the products ordered for each order! 

Help !

Best answer by stephen.trumble

Hey @Malko64 

Thank you so much for this question! The Klaviyo Community is happy to help!

From my own experience, using Klaviyo to send transactional emails instead of your ecommerce platform is a very common practice!

To get started on using Klaviyo to send your transactional emails instead of WooCommerce, I would suggest taking a look at the Guide to Using Flows to Send Transactional Emails Help Center article. It details and provides guidance on how Klaviyo uses flows to initiate these transactional emails to customers and the approval process on how to get your flow email verified and marked as transactional. 

Other resources I would suggest reviewing are the How to use dynamic variables to personalize email and SMS flows and How to Build Dynamic Blocks in a Flow Email articles which would detail how to build your dynamic table block in your transactional emails to highlight information such as the recent product the customer purchased. 

Hope this helps get you on the right path!

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7 replies

stephen.trumble
Community Manager
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  • Community Manager
  • 1518 replies
  • Answer
  • March 9, 2022

Hey @Malko64 

Thank you so much for this question! The Klaviyo Community is happy to help!

From my own experience, using Klaviyo to send transactional emails instead of your ecommerce platform is a very common practice!

To get started on using Klaviyo to send your transactional emails instead of WooCommerce, I would suggest taking a look at the Guide to Using Flows to Send Transactional Emails Help Center article. It details and provides guidance on how Klaviyo uses flows to initiate these transactional emails to customers and the approval process on how to get your flow email verified and marked as transactional. 

Other resources I would suggest reviewing are the How to use dynamic variables to personalize email and SMS flows and How to Build Dynamic Blocks in a Flow Email articles which would detail how to build your dynamic table block in your transactional emails to highlight information such as the recent product the customer purchased. 

Hope this helps get you on the right path!


  • Contributor II
  • 4 replies
  • July 3, 2023

The link to the guide and about using event variables gives a 404 error. Can’t find a real solution for Woocommerce..


David To
Klaviyo Employee
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  • Klaviyo Employee
  • 2456 replies
  • July 5, 2023

Hey @gogoLW,

Thanks for pointing that out! You can find the updated article on that topic in our How to use dynamic variables to personalize email and SMS flows Help Center article. 

David


  • Contributor I
  • 3 replies
  • February 12, 2025

Was this actually solved? Because I look at the article and it talks about all these variables, blah blah blah.

 

It should take a second to add order details to an order confirmation email.  But instead I have to study about custom variables and build something from scratch that competitors help me complete with a template or one click? 

 


  • Contributor I
  • 3 replies
  • February 12, 2025

So I found this which gives at least information on how to create an order table: https://help.klaviyo.com/hc/en-us/articles/4408802597659

 

I’m stick shocked there is no template for us to build off of with the basic information. Super disappointing. 


  • Contributor II
  • 4 replies
  • February 12, 2025

No, it’s not as simple as you hope it is. But because of this, the possibilities are much greater than with a one-click template. Try to get help from ChatGPT; it saves a lot of time. 

Once you’ve managed to set things up, new ideas will definitely come. And then you’ll be glad you chose this solution. 


  • Contributor I
  • 3 replies
  • February 12, 2025

I get the flexibility is awesome, totally get it. But having the basics to work with is huge, it makes no sense to not give people a starting point, especially since WooCommerce is such a used platform and all competitors have the basics set up. 

Thanks for the tip with AI. I’ll see what it can do.