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Order Placed if item is out of stock


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Hey Klaviyo folks!

Is there a way to create a flow that sends an email to a customer if the ordered item is out of stock?

The trigger is placed order, and I’m hoping to add a condition that says something along the lines of...if the item ordered quantity is <=0, send an email.

I couldn’t find it.

Thanks!

Best answer by Akers Digital

Are you using Shopify at all?
If so, I think a better user experience would be to turn off the feature to sell a product when inventory is less than 0 and use the Klaviyo Back In Stock notifications tied to a flow instead of taking back orders.

 

 

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6 replies

Akers Digital
Partner - Silver
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  • Partner - Silver
  • 139 replies
  • Answer
  • August 31, 2022

Are you using Shopify at all?
If so, I think a better user experience would be to turn off the feature to sell a product when inventory is less than 0 and use the Klaviyo Back In Stock notifications tied to a flow instead of taking back orders.

 

 


stephen.trumble
Community Manager
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Hey @Ming_LA 

@Akers Digital is 100% right, depending on your integration the best user experience would be to set up a back in stock flow. Here are the different help center articles you might need in order to accomplish this: 

Hope this helps!


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  • Author
  • Contributor III
  • 6 replies
  • September 1, 2022

OK thanks. Yeah I use Shopify, but I want to continue selling when out of stock but send customers an automated email. I’ll find some other solution.


Mailbox Manny
Partner - Silver
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  • Partner - Silver
  • 417 replies
  • September 1, 2022

Hi @Ming_LA

 

Out of curiosity, what would be the reason to keep selling if out stock? Are you able to re-stock quickly? 

 

Just asking in-case there’s a use-case I haven’t seen yet!

 

Cheers


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  • Author
  • Contributor III
  • 6 replies
  • September 1, 2022
Manny Singh wrote:

Hi @Ming_LA

 

Out of curiosity, what would be the reason to keep selling if out stock? Are you able to re-stock quickly? 

 

Just asking in-case there’s a use-case I haven’t seen yet!

 

Cheers

 

Yup, pretty much what you said!


  • Contributor I
  • 1 reply
  • December 18, 2024

Hello, I have the same question. I want to create a post-purchase thank you email flow depending on whether the product variant is in stock or not. The solution of stopping sales when it’s out of stock doesn’t work, as I can restock very quickly. Thank you.