Hey @KathleenDDD
Just to make sure I understand correctly, the abandoned cart block is not showing up when you are previewing the template?
If so, are you using a profile that has an abandoned cart metric on file to preview? If the profile you are using to preview does not have an abandoned cart metric on file to view, the block will not build appropriately. If this is a new account and there isn’t a abandoned cart metric associated with a profile it will not populate until an abandoned cart metric has been recorded.
Hello @KathleenDDD
Just wanted to follow up if you were able to get this solved or if you are still in need of help.