Skip to main content
Solved

Personalisation error - First name switches to Email address?

  • December 10, 2024
  • 3 replies
  • 25 views

Forum|alt.badge.img

Hi all

The First_Name personalisation field is in an email and for 2 of our test email accounts it displays as the person’s email address instead??

When I’ve checked these 2 people’s profiles, their first name is correctly displayed in the First_Name field.

Would be very grateful for assistance with this.

Thanks!

Best answer by Cathy from Howards

Hi Ali

It only shows the email address. 
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.

Other test profiles displayed correctly who were not logged in to klaviyo. 

Thanks Cathy 

 

View original
Did this topic or the replies in the thread help you find an answer to your question?

3 replies

ali786
Expert Problem Solver I
Forum|alt.badge.img+10
  • Expert Problem Solver I
  • 78 replies
  • December 10, 2024

@Cathy from Howards , can you share that tag here? Also, when you preview the email, does it show the first name there as well?


Forum|alt.badge.img

Hi Ali

It only shows the email address. 
According to the chat support it’s nothing to worry about as it was only doing this for the 2 profiles of our design team who were both logged into the account at the time.

Other test profiles displayed correctly who were not logged in to klaviyo. 

Thanks Cathy 

 


ali786
Expert Problem Solver I
Forum|alt.badge.img+10
  • Expert Problem Solver I
  • 78 replies
  • December 12, 2024

Oh cool.

Thank you