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Please check my work- exclude cancelled orders from post purchase flow

  • 23 October 2023
  • 3 replies
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I want to make sure people who cancel their order do not get into the post purchase flow. I used a conditional split to remove those people. Is that the best way to remove those people? 

 

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Best answer by Omar 24 October 2023, 03:18

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Userlevel 7
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Hi @ToniHerrbach 

 

I think the easiest way to solve that is to go in the top of your flow and add a filter and setting cancelled order zero times since starting this flow. Or if you have any other metrics adding the ones that make the most sense. i.e. refunded order. Make sure to use add them separately as AND underneath each other.

 

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO

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@Omar - this is exactly what I was looking for, thanks so much! 

 

Userlevel 7
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@Omar - this is exactly what I was looking for, thanks so much! 

 

You're more than welcome!

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