Im making a flow dedicated to first and second time purchases.
The trigger is filtered by customers who’s placed order value equals 2 over all time.
The first item is a conditional split as to wether its the 1st order, or their 2nd. 1st order go down the 1st route (left path), and 2nd down the 2nd (right path).
The idea is to make a nursery programme where we can push first time buyers into making their second order, where they will come back in and go down the 2nd order route.
After the customer has completed the first purchase flow sequence, if i mark the property update as nursery flow complete, will they re-enter at the top again on their second purchase?
Or does the flow need to continue in one line from 1st to 2nd as a pose to splitting at the top into first, left path and 2nd, right path?
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Some screenshots would be helpful. You’re mixing and matching some terms, which makes me wonder if what you’re describing is what you’re actually doing in your account.
In general, if the trigger is set up for orders = 2, then when people make their first purchase, they will never enter the flow and never go down the left branch of the first conditional split.
You should make the trigger be “placed order”, then use the conditional split(s) for order = 1, order = 2, order = X for specific messaging. And set the flow settings to “repeats flow”.
Additionally, if the flow isn’t triggered or filtered by a custom property, it won’t care what properties you set. Whether it’s the person’s hair color, kind of car they drive, or the flow being completed. That only matters if that property is used in triggers, filters, or splits.
I see! Here are some screenshots, have i made the trigger filer incorrectly?
Yes, you have made the filter incorrectly. Only people who’s orders=2 will enter. So no one will every go down your orders=1 path.
So it’s as I said originally, remove the profile filter, let everyone that places an order enter, then use your downstream conditional splits like the one you have here to manage specific order stages.
You’ll need to conditional splits. The first one is the one you already have, but then you need to add another on the “no” path. Then in that split, check to see if orders=2. Anyone that has more than 2 orders will just go down the “no” path of your second split and as long as you don’t put anything there, nothing happens. They just complete the flow.
Thank you! Thats so helpful. Ive made all those amendments, makes much more sense.
Last question, just so I’m certain, do i need to re-join the ends of the flows or does this format mean every placed order will run through this (as you said)? having first order path end in ‘profile complete’ wont effect them coming back in on their second order, correct?
Apologies if im making you repeat yourself.
Correct. You could just as easily put Hair Color = Blonde.
And no, you don’t need to connect the paths at the end unless you have or want a common ending for all of them. If not, just keep them separate and let the contacts fall out.
