Post-Purchase Flow: Product Image Not Displaying

Question

Hi Klaviyo community! 👋I could use some guidance with our post-purchase flow. We're sending product update emails to customers, which include images of the items they purchased for easy reordering. While most product images are displaying correctly, we've noticed that one specific product's image isn't showing up in these emails.An important detail I've noticed: unlike our other products, this particular item doesn't have capsule information in its data. I suspect this might be related to the image display issue.Has anyone encountered a similar situation? I'd really appreciate any tips on whether the missing capsule information could be causing this and how to resolve it.Thanks in advance for your help!Jane

retention · Accepted Answer

Hi @JaneImpelido,This one is a bit tricky because usually for a Post Purchase Flow, you’re triggering off of the event Placed Order, Fulfilled Order. So the image URL is passed to Klaviyo in those event data payload.First, if you’re iterating over all the products, are you using the correct image URL placeholder? Can you show us the code that you used for the dynamic image?Second, when you click on “Preview” you can see some of the data that’s in the event. For example, see below screenshot:You can verify if the image URL is passed to the Klaviyo. Here, you can see I circled two different image URLs for each of the items in this particular user’s cart. Make sure those image URLs are valid and that your code is referencing the correct image. (e.g. Image 0, or Image 1, etc). For example, if you’re referencing Image 1 (second image), perhaps that item doesn’t have a second image?If you show us more of your coding, and some example Preview data, we can better help you troubleshoot!

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