Hi,
I’m trying to make a flow for new customers whom have made a purchase - Im a bit confused on how to setup this flow.
I don’t wish to trigger this to send to my already existing purchasing customers as we have a very large database and would be offering a discount…. Only to trigger to those who have made a purchase never before, after creating this flow (i.e. New customers from todays date). Would this be correct?
Hi
Welcome to the Community.
Just to be sure I'm understanding correctly, you are looking to send product-specific emails when customers make a purchase? What I would recommend here as a simpler solution is creating three separate metric-triggered flows and then using event variables to pull the product-specific information in:
The dynamic event data allows for a more personalized experience for the customer, as well as a higher chance of conversion and would remove the need to filter based on specific products. For further information on how to pull the specific event variables for email, we have a step-by-step guide that I can link for you below:
Using Event Variables to Personalize Flow Emails
To summarize, setting up three separate flows based on your customers purchasing habits would still allow you to send product-specific emails once a customer makes a purchase, it would just eliminate the need to have a large flow branch and reduce the amount of individual email templates needed.
I hope this provides you with the information you were looking for,
Alex
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.