Hi there,

I am trying to set up an welcome email flow. It’s welcome discount email after customers add their email from our website pop-up. The initial email is triggering, but then there’s a conditional split and emails are being held in ‘waiting’. They should either be sent to ordered yes - sent social media pages or ordered no - sent reminder email… nothing is happening. Emails have been waiting well past the 5 day trigger to send.

I am not sure where to trouble suit as this was a prebuilt flow and I only adjust the messaging.

Would love some input! Happy to provide other screenshots. Thank you!