Hi @YaelH,

Thanks for sharing this question with us.

At this time, price drop flows are only available for BigCommerce, Magento 2, Shopify, and WooCommerce stores. If you’re using one of these stores, you can find our instructions on achieving this here.

Thanks for being a community member.

Thanks @Dov Do you know if there is any workaround for this at the moment?

Hi @YaelH,

You can review our API documentation to pass an event to us when a drop in price is detected for a product and then use a metric-triggered flow to send an email with this information. Beyond that, there is a feature request that has been filed to make price drop possible for custom integrations.

Thanks for being a community member.

Any update on this? We are trying to create a price drop flow. We can bring in data when a seller price drops on item, but how do we send the email to a customer?

Hi @RyanAmoils!

If you’re not using a BigCommerce, Magento 2, Shopify, or WooCommerce integration, then you would have to create a custom metric using our developer tools to accomplish this.

One route could be to use a webhook to send Viewed Product information to your server when customers view a product. Then, when the price drops, you could reference those Viewed Product events with the price-drop data, and create a custom Price Drop metric using the following guide:

• https://developers.klaviyo.com/en/docs/custom_event_tracking

Then, you would use this metric to trigger a flow that sends an email to the customer.

This workaround would likely require extensive development that would be beyond the scope of Community/Support, so you’re always welcome to reach out to one of our wonderful Official Klaviyo Partners for extra help, if you’re interested.

Thanks for using the Community!

- Brian