When some one buy with bank transfer, the order status change in ‘On hold’.
The abandoned cart flow, see only the ‘Checkout started’ and no the ‘Placed order’ and if I don’t change in ‘Pending’ or ‘Processing’ or ‘completed’ the flow start and send the first email of the flow.
Is possible to have the ‘placed order’ also with the ‘on hold’ ?
Best answer by stephen.trumble
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