Hi,
I’m having an issue and I was wondering if someone is struggling with the same bug.
I have a set of automations that display products dynamically (welcome email, cart abandonment, browse recovery, etc). When I test this emails with the preview message option in Klaviyo the product cards are being shown perfectly, and also when I send a preview I can perfectly see all the dynamic product cards in all the email clients I’m testing (mainly gmail and outlook/hotmail). See here an example:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/7c5b9375-6f2e-40fe-8164-be2df6905e6a.png)
The problem starts when the email is in production. Gmail addresses that trigger the flows won’t get the product displayed:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/58c7389e-650f-4e51-a191-7f8d40d600fd.png)
A weird thing that I see as well, is that if I check the “original message” in gmail (so, the source code of the email) the products are in the code.
I’ve tested this with campaigns and luckily this isn’t happening there, everything displays as it should.
Anyone any idea what might be the issue? I’m in contact with support about this but wondering if someone out there had or is having this problem.