Product feed not showing in Preview for Email Flow

Hello @cailingsoh,

Welcome back to the Klaviyo Community!

Do you have stock of your product? One of the most common reasons why products wouldn’t display in a product block set to dynamic is if you didn’t have inventory for your products. When this happens, or if a product is sold out, Klaviyo will recognize this and consider the product “not published”. In turn, this will hide the product from displaying. 

I would also suggest making sure all your products have a viable image URL associated with them in your Magento backend. If so, sometimes re-syncing the integration will help refresh the catalog as well. 

Do you have multiple product feeds setup? If so, you may want to also double check the logic behind them. I’ve seen a number of times where the product feed logic isn’t set up correctly. I.E. your product feed is pulling from a catalog/category that don’t contain any products. 

If you haven’t already, I would also recommend taking a look through our How to use product feeds and recommendations Help Center article to further understand how product blocks, product feeds, and catalog work with one other. You can also try looking at some past Community post on this subject as well. I’ve included some below that others have found helpful:

I hope this helps!

David