Request for feedback and guidance on building a category-based Browse recovery flow.

Hey there!

The logic in your collections based flow splits look great!
 

If so, what should be the trigger? - You wouldn’t need another trigger filter there. Just have all contacts who don’t meet the other filters go down that final NO path after Climbing and place emails there into a ‘general’ leg of the flow.

If a customer viewed 3 items from different categories at the same time, what category will be triggered? In this case - your contact would filter down the very first condition it meets. So if someone viewed a product under Climbing & Accessories - they’d go down accessories only. You could move your flow around so that the most popular/best selling categories are first to get filtered in this. Also the Viewed Product metric captures just a single item’s details at a time. So you want to have a filter on the main flow metric trigger to keep them from triggering this flow multiple times in a period of time and then it’ll then trigger and filter for the first item they viewed.

Let me know if you still have any other questions!

Thank you @Spark Bridge Digital LLC & @Jessica eCommerce Badassery Really appreciate your responses.

@Spark Bridge Digital LLC I had that filtered on before, and customers were receiving multiple emails and one customer received 14 emails as she viewed 14 items. So had to turn off that filter and unfortunately the revenue has now gone down,

Is there an option to feature multiple viewed items in one email. if not what do you advise? don't want the customers to receive multiple emails with the same messaging just the different product? 

Here is the filter i have

 

Thanks again for your help