Hello Klaviyo Community,
We're facing a puzzling challenge in our email flow and could really use your collective wisdom. Here's the rundown:
Our current setup involves sending out an email after users sign up via our contact form, which is working smoothly. However, within this email, we've integrated two buttons: one labeled 'Yes, send me the code' and the other left without any specific action.
The code snippets for these buttons are as follows:
- 'Yes' button:
{% update_property_link 'override' 'yes' 'https://mindsightnow.com/' %} - 'No' button:
{% update_property_link 'override' 'no' 'https://mindsightnow.com/' %}
The aim here is to update a profile property ('override') based on the button clicked. Subsequently, we've set up a conditional split with the condition "properties about someone" where 'override' equals 'yes' (type text) for the 'Yes' branch.
However, despite users clicking the 'Yes' button and the profile property being correctly updated, the flow stalls at the conditional split. As a result, subsequent emails are not being sent out.
We've scrutinized our configurations and everything appears to be in order. But alas, we're stumped! Have any of you encountered a similar issue before? Any insights, troubleshooting tips, or best practices you can share would be immensely appreciated.
Ensuring the smooth functionality of our email flow is vital for our operations, and your assistance could make all the difference.
Thank you in advance for your invaluable support and expertise!
Images Related to the problem:
Warm regards,
Kai
Mindsight