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Sending Email Address in Flows

  • 6 March 2024
  • 2 replies
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Good day,

We have a verified branded sending domain - unmosquito1.thermacell.com

Noticed in the campaigns & flows we can change the “Sender email address”. 
We have various email addresses under thermacell.com for different purposes.

So as long as we are using xxx@thermacell.com , can we change the sender email address to fit the correct flow and campaign?

I ask because we needed a child account to do our thermacell.ca which admittedly is using a different verified branding sending domain so that would make sense. 

Thank you for the responses. 

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Best answer by StefanUE 6 March 2024, 18:28

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@Mitch B hey, thanks for a great question!

Yes, that’s correct - as long as you’re using EMAIL@thermacell.com, you should be able to swap out “email” with any term you’d like, and further to this, you’re free to use a different reply-to address too, provided that one uses the same “xxx@thermacell.com” structure.

To add, you do need to have a functional inbox for this!

Any other domains/websites will, indeed, need separate Klaviyo accounts with their own sending domains, and emails used for that account.

Happy to chat further!

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Thank you so much for the quick followup. 
What happens if the reply-to address uses a different structure? 

Even though our email is a verified branded sending domain it ultimately is an alias of our company domain .net . If I put xxx@thermacell.net in a flow to respond directly to a person/role for that flow, what would happen. I am more curious than anything. 

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