Hello!
I’ve attempted to set up a flow to email customers based on their purchase information (eg. if they’ve spent $X on a certain brand). The flow essentially sends an email to qualifying customers, which contains a link to an embedded form on our website where they can enter their details and join the Newsletter, thus entering the competition. See below:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/f9b6942b-e464-4099-bf1e-8bb66faba736.png)
I can see that the trigger is working (I think) however im quite sure that there have been more customer who’ve met this criteria and not entered the flow. I also created a segment with the same conditions which has more members.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/73925732-0412-40cd-8f92-972ece99b22e.png)
Could you confirm for me if ‘flow’ emails send to profiles who aren’t necessarily subscribed or in the ‘Newsletter’ list?
Or rather if there is a better way to going about something like this?
Thank you in advance!
Best answer by Bobi N.
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