Hello,
Could you please help? We used an app to load embroidery as an add-on. See attached. We have since removed that app because it was just bad and have created a new product called Embroidery.
However, I don’t know which item to choose because there were so many add ons with the app we used to add embroidery (see attached).
We removed the app in Shopify but it is still pulling through item names in the flow filters on Klaviyo that are no longer relevant to our store since the app was deleted.
How can I remove these extra embroidery items and just have whats currently reflected on my Shopify so that I can ensure I choose the correct item to ensure the flow works correctly.
We updated the correct item to UPDATED EMBROIDERY and then the flow works but we’d prefer our customers don’t see updated embroidery because that’ll be confusing to them.
We found that when we update the item name from Updated embroidery to Embroidery - the flow breaks because because changes are not retroactive. Plus, it would be really confusing in the future if we saw a definition that read “placed order at least once where product equals ABC” but you saw someone who purchased product DEF enter the segment or flow.
Your help will be greatly appreciated in finding a solution or workaround for this.
Best answer by Kylie W
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