Show/hide Logic based on a purchase of a particular item

Question

Hi everyone,

I’m trying to show/hide an image when a person purchases an item called “Serum + BC” or “Serum + BC Sku 2”.

I tried to use the variable: event.ProductNames.0 but Klaviyo is showing an error when rendering the email.

I already read Klaviyo’s documentation but it’s not clear how to apply the logic when you’re trying to use an event on a particular request.

Can you please help? Thanks!

What I’ve read: https://help.klaviyo.com/hc/en-us/articles/7655965301531-How-to-show-or-hide-template-blocks-and-sections-based-on-dynamic-variables-new-editor-

https://help.klaviyo.com/hc/en-us/articles/7655926841499

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Best answer by In the Inbox 14 February 2023, 18:36

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In the Inbox · Accepted Answer

Hi@AlmaMedinaaa,Thank you for posting your question in the community.I love the show/hide logic in Klaviyo, but it can be a little tricky to configure.A couple of assumptions:I assume you are using the Placed Order event to trigger the emailThe names of the products must match exactly to what is passed through via the Placed order eventIn order to show an image for the products“Serum + BC” or “Serum + BC Sku 2” and hide it for all other products,you would set up the Show/Hide logic as follows:'Serum + BC' in event.Items or'Serum + BC Sku 2' in event.ItemsGive that a try!@In the Inbox

Show/hide Logic based on a purchase of a particular item

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