Help, my client is seeing the design above, with text bunched up, but my version looks fine?? This is just the test. Any ideas? Thanks!
Best answer by StefanUE
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Userlevel 5
+18
Just to confirm, have you made any changes to the text block settings such as full width on mobile, or full column size on mobile?
This may affect how the text is displayed across mobile devices.
Another fix that worked previously is to delete the text block in question and create a completely new one without any formatting, then keep running tests as you add more formatting until the issue happens again, when you’d roll back and keep it functional.
Find out more about Klaviyo’s template settings here: https://help.klaviyo.com/hc/en-us/articles/115005254488 or here: https://help.klaviyo.com/hc/en-us/articles/4407911841435
Let me know if this helps!
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