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Im confused on whether to turn of send abandoned cart box in checkout settings on shopify in order for klaviyo to send abandoned carts or leave the box checked on shopify so klaviyo can send the email. I just dont wish to send two abandoned cart emails one from shopify and one from klaviyo
Best answer by David To
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Hi
You should switch off the Shopify Abandoned Cart emails if sending from Klaviyo.
Sean
Here is a link where this question has been discussed;
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Thanks I noticed that but that option is no longer on shopify its now a box that says automaticlly send emails instead of the option if you look at your you will see but is your turned off and is klaviyo sending your abandoned carts?
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Hey
On top of the discussion shared by
Essentially, if you disable the Automatically send abandoned checkout emails option, under Settings > Checkout you’ll have turned off those automated emails from Shopify.
If you plan on sending abandoned cart emails from Klaviyo, it’s best practice to disable the ones sent out from Shopify. This is to prevent both Shopify and Klaviyo both from sending the same type of emails to your customers.
David
Hi, I use Klaviyo to send our abandoned cart emails instead of Shopify. However, I was wondering if it's possible to access Klaviyo abandoned cart details in our Shopify back office. Currently, when I check on Shopify under 'Orders' > 'Abandoned Cart,' all the email statuses are marked as 'Not Sent.' Nevertheless, some abandoned cart emails have been sent via Klaviyo and successfully converted. Is it possible to retrieve this information on Shopify, or is it only accessible through the Klaviyo account?
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Hey
Unfortunately this data is only available within your Klaviyo account as it is not something that is synced with Shopify.
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