Hello @Roy J.,

Great question!

The Klaviyo Support specialist you spoke with is actually spot on. In Klaviyo, an automated flow can be triggered through one of the following options which are described further in the About Flow Triggers and Filters Help Center article: lists, segments, metrics, price drop, or a date (profile property). To set up a flow that is triggered when Shopify records a delivery date of an order, this would typically need to be set up as a metric triggered flow. 

By default, the metrics and events that get synced from Shopify to Klaviyo are:

• Checkout Started
• Placed Order
• Ordered Product
• Fulfilled Order
• Fulfilled Partial Order
• Cancelled Order
• Refunded Order

Similar to the Klaviyo specialist’s suggestion, to trigger such a flow, I too, would suggest utilizing Klaviyo’s API to pass a custom event from Shopify to inform Klaviyo when a delivery date is recorded. When this happens, this would allow you to build out and create the event a metric triggered flow informing your customers of when their order’s delivery date is. 

To learn more about using Klaviyo’s API to build your own custom events, I would suggest taking a look at the following Help Center articles:

• Getting Started with Klaviyo APIs
• Track and Identify API Reference
• Klaviyo API Documentation
• Guide to Integrating a Standard Ecommerce Platform
• Setting Up API-based Transactional Events

I would further recommend working with a developer or finding a Klaviyo partner who can further help you build out this custom event.

I hope this helps!

David

Hi David,

Thank you for your detailed reply!  I’ve also run across RunAlloy.com which says they can build an automation to trigger the flow based on a number of days after fulfillment (based on state), so I will give that a try first

Thanks!

Roy

Hi @Roy J. , 

Did you try this and have any promising results?