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Trigger filter for specific item - dimensions

  • 18 January 2024
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Hi!

Setting up flows for a new brand and they want a post purchase flow specific to one of their items.

 

I understadn that I need to set up a trigger for Placed order and then select trigger filter and use dimensions → item → etc. 

 

However, when I go to trigger filter the only dimension that is available for use is “$Value”

 

They are a new brand so maybe that is the issue? Any guidance will be helpful. 

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Best answer by bluesnapper 19 January 2024, 11:38

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Welcome the community @Zomil 

You are correct. I believe the issue is that they have not yet received any placed order events from Shopify in Klaviyo. Has the Shopify/Klaviyo configuration been completed here: https://www.klaviyo.com/integration/shopify? You should see other options in the dimension drop-down when an order is placed or if they place some test orders.

Hope that helps.

Regards

Andy

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Thank you! this is helpful!

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