Hi!
Setting up flows for a new brand and they want a post purchase flow specific to one of their items.
I understadn that I need to set up a trigger for Placed order and then select trigger filter and use dimensions → item → etc.
However, when I go to trigger filter the only dimension that is available for use is “$Value”
They are a new brand so maybe that is the issue? Any guidance will be helpful.
Best answer by bluesnapper
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+36
Welcome the community
You are correct. I believe the issue is that they have not yet received any placed order events from Shopify in Klaviyo. Has the Shopify/Klaviyo configuration been completed here: https://www.klaviyo.com/integration/shopify? You should see other options in the dimension drop-down when an order is placed or if they place some test orders.
Hope that helps.
Regards
Andy
Thank you! this is helpful!
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