Trigger splits in post purchase flow

Question

Hello!My client needs to send specific use instructions when her clients buy her products. I was thinking to build a post-purchase flow with different triggers depending on what the clients buy. I was just wondering what happens when: A client has 2 + different products in his order and then goes in 2 + different splits: would the client receive 2 + diffetent emails or only one email?	I specify that I don’t want to use dynamic blocs because the email will be too long. So I really need to use the trigger splits only.	Ideally, I want the clients to receive 2 emails if they buy 2 produtcs because the instructions for use are really different depending on the products.Also, I am currently using the flow trigger “fulfilled order” for this post-purchase flow. Do I need to use the trigger “ordered product” instead? Thank you very much for your help!  Ana.

stephen.trumble · Accepted Answer

Hey @Ana.LewWelcome to the community and congrats on your first post!For your first senario, If you are using a trigger split in a flow, the customer is only going to go down 1 branch of the split and therefore only receive the emails in that branch. So they will only receive the one email.The best way to achieve what you are trying to accomplish would be to use use the “ordered product” with a trigger filter where the product name equals X. Then craft the instruction email for that specific product. This will allow a customer who has purchased more than one item to receive all the emails necessary for those products.Hope this helps!

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded