User's position in queue

Hi @Laurent,

That’s a great question and interesting use case.

At the moment, I’m not aware of a method within Klaviyo that would allow you to track and assign an increasing number count to a user’s profile as they enter a flow.

The best approach I can think of would be to assign that number to the user at the point of eligibility/sign-up and trigger a custom event to that user’s profile. This event would also be used to trigger the flow.

An example would be a landing page where users are prompted to register and guarantee a place in a queue (e.g. for a product drop). When they click “submit”, an API call could be made to the database/table where these registrants are stored to return what number row they are in the table. This would be their number in the queue.

That number would need to be dynamically included as a property (e.g. “queue_number”) within the custom event (e.g. “Registered for Product Drop”). You could then insert this number dynamically into the email template using event personalization.


I understand the above is requires technical development and might not be feasible depending on the resources available. However, I’m sure there are developers within the Klaviyo partner community that could perhaps assist in developing the above.

Curious to hear what other ideas folks in the community might have :)


Cheers,
Bobby